Verification and Account Management
- Couldn't Verify Identity (KYC) Automatically – Manual Approval Required
- Duplicate Accounts
- How do I reset or change my password on myCoinify?
- How to disable your myCoinify account
- How to skip KYC in Sandbox environment (for developers)
- I am not able to log into my trading account
Corporate Account
Buying cryptocurrency with bank transfer
- Processing time for bank trades
- What is Reference Text and where to find it
- How to buy cryptocurrency via Coinify by bank transfer
- Individual account - Bank transfer FAQ
- Cancelling a buy trade paid by bank transfer
- Currencies available for buy trades paid by bank transfer
Buying cryptocurrency with card
Selling cryptocurrency
- Sell Trade Refund Process
- List of Cryptocurrencies you can Sell (Off-ramp) on Coinify's Trade platform
- How to sell cryptocurrency via Coinify
- List of supported payout currencies for sell trade
- What happens when the bank transfer for my sell trade is returned to Coinify?
- Can I cancel a sell trade?
My Transactions
- How to use a promo code
- Supported BTC and BTCt address types on Coinify Trade
- List of cryptocurrencies you can Buy (On-ramp) on Coinify's Trade platform
- Your trade ID and where to find it
- When does a trade expire?
- Where can I track my transactions?
Coinify Compliance
- Proof of Source of Coins
- Who is a Politically Exposed Person (PEP)?
- Supported countries, states and territories for Trade (Buy and Sell)
- Declaration of Source of Funds
- Proof of Source of Funds (PSOF)
- Paying tax on cryptocurrency trading