To close your account, please contact our Support team and select the issue "Delete my Personal Data (GDPR request)", or email dpo@coinify.com. We will disable your account and respond to your request within one month. For complex requests, this may be extended by up to two more months, and we will tell you if so.
To protect your account, we may ask you to verify your identity before we process your request. Before closing your account, please make sure you have no remaining balance or pending transactions.
What we delete and what we must keep
When we receive your request, we delete personal data we are no longer required to keep (for example, marketing preferences). However, as a regulated crypto-asset service provider, Coinify is legally required to keep certain data for a limited period, which means we cannot delete it immediately (GDPR Article 17(3)(b)):
To protect your account, we may ask you to verify your identity before we process your request. Before closing your account, please make sure you have no remaining balance or pending transactions.
What we delete and what we must keep
When we receive your request, we delete personal data we are no longer required to keep (for example, marketing preferences). However, as a regulated crypto-asset service provider, Coinify is legally required to keep certain data for a limited period, which means we cannot delete it immediately (GDPR Article 17(3)(b)):
- Identity verification (KYC) information and copies of ID documents are kept for 5 years after our business relationship ends, under § 30 of the Danish Anti-Money Laundering Act (Hvidvaskloven).
- Transaction records are kept for 5 years under the Danish Anti-Money Laundering Act and Article 68(9) of the EU Markets in Crypto-Assets Regulation (MiCA).
- Accounting records are kept for 5 years from the end of the financial year they relate to, under § 12 of the Danish Bookkeeping Act (Bogføringsloven).
This applies even if you completed identity verification but never traded. During the retention period, your account remains disabled and your data is used only to meet these legal obligations. It is deleted once the retention period ends, unless we are legally required to keep it longer, for example because of ongoing legal proceedings or a request from an authority.
If you would like a copy of your personal data before your account is closed, you can request it at the same time.
If you would like a copy of your personal data before your account is closed, you can request it at the same time.
Partner platforms
If you use Coinify through one of our partners' platforms, disabling your Coinify account does not close your account with the partner. You will still have access to the partner's wallet and features. To request deletion of data held by the partner, please contact them directly.
Questions or complaints
For more information, see our Privacy Policy. If you are not satisfied with how we handled your request, you can complain to the Danish Data Protection Agency (Datatilsynet).