What is a Reference Text?
Each of your bank trades will be assigned a Reference Text (TR-XXXXXXXX) that helps us connect your bank transaction with your trade in our system. Reference text identifies your bank trades in Coinify's system and not you as a trader, so for each bank trade you will get a new one.
It is important that when you are sending us a bank transaction you include a unique Reference Text in the message to receiver field when creating a bank transfer; otherwise, your bank transaction may get lost. Keep track of your Reference Text in case you need to submit a support request or have questions about your bank trade. Sharing your Reference Text with us in your support requests allows us to help you faster.
Where can I find it?
Every time you create a bank trade, Coinify's bank account information will be shown to you. Among that information, there will also be a Message/Reference Text field.
You can also find your Reference Text in the email we send after you create a bank trade.