If you see the message "You already verified your identity on a different account", it means you already have an approved trading account with Coinify or other partner. Coinify does not allow for one customer to have two or more accounts with the same partner. Duplicate accounts are not permitted, so you’ll need to access your original account.
What Does This Mean?
Coinify allows only one account per verified identity per partner to comply with regulatory requirements. If you’re seeing this message, it’s because:
- You’ve already completed identity verification on another account.
- The system has detected a duplicate account attempt.
How to Resolve This Issue
1. Log in with the Approved Email Address
To access your trading account, log in using the email address you used to create your original Coinify account.
2. Request an Email Change if You No Longer Have Access to the Original Email
If you no longer have access to the email tied to your Coinify account, you can request an email change by contacting our support team. Please be prepared to provide proof of account ownership to verify your identity.
3. Contact Support if You Are Unsure of the Email Used
If you’re unsure which email you used for your account, contact our support team. Share as many details as possible (e.g., name, approximate registration date, etc.) to help us locate your account quickly.
Avoiding Duplicate Accounts
To ensure smooth account access and avoid this issue in the future:
- Always use your original Coinify account for trading.
- If you want to update your contact information, contact support rather than creating a new account.
Need Help?
Our support team is here to assist you. If you have questions or need assistance with account recovery or email updates, please don’t hesitate to reach out.