When signing up for our platform, we strive to ensure a seamless verification process. However, in certain cases, our system may be unable to verify an identity automatically. If you have received the message, "Couldn't verify identity automatically, need manual approval," this means that our system has detected a screening hit and requires further review by our compliance department.
What Happens Next?
Our compliance team will manually review your profile to ensure it meets our security and regulatory requirements. This review process typically takes up to three business days. Once the review is complete, our compliance team will take one of the following actions:
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Approval – If your identity is successfully verified, your account will be approved, and you can proceed with using our platform.
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Rejection – If your identity cannot be verified, your account may be rejected due to risk being outside of Coinify's appetite. In some cases, our team will reach out to you with further details and potential next steps.
What Should You Do?
At this time, there is no action required from your end. Our team is actively working on the review, and you will receive an update as soon as a decision is made. If additional information is needed, our compliance team will contact you directly.
Need Assistance?
If you have any questions or concerns regarding your verification status, please feel free to reach out to our support team. We appreciate your patience and cooperation while we complete the verification process.