Are you unable to log into your trading account? Many users face this issue when trying to log in through the wrong platform or partner. Please carefully check where you signed up and ensure you’re logging in through the correct partner platform.
Understanding the Issue
If you created your account via a specific partner platform (e.g., Ledger), attempting to log in directly through Coinify or another platform will not work. You may see the error message "user not found", and have issues resetting your password or not receiving your verification code via email. Instead, you must log in through the partner’s platform and follow their steps to access Coinify as your exchange or payment provider.
Step-by-Step Guide
To access your account, follow these simple steps:
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Log in to your trading account via the correct partner account.
- Use your correct credentials to access the account.
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Navigate to the payment or exchange section.
- Choose the buy/sell option or equivalent.
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Select Coinify as your payment provider.
- Once selected, you will be redirected to Coinify.
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Log in to Coinify.
- Use your Coinify credentials to complete the transaction.
Need Further Assistance?
If you’re still facing issues, please contact our support team with details about your partner platform and account. We’ll be happy to guide you further.