If you wish to disable your account, you must contact our Support team with the issue "Delete my Personal Data (GDPR request)".
Important
If you're trading from one of our Partner's platforms and we disable your Coinify account, you will still have access to the Partner's wallet and its features and your account on their platform will not be disabled. This means that you'll still be able to send and receive cryptocurrency on the Partner's platform.
If you've been trading with us, we cannot delete your account and data immediately. Under § 10 of the law on accounting, Coinify is obliged to keep all accounting material for 5 years from the end of the financial year to which the material relates. As a consequence, Coinify cannot at present delete all of your personal data, cf. point b of Article 17, Section 3 of the General Data Protection Regulation (GDPR). Please read more here.