To ensure that we can assist you quickly and efficiently, it is crucial to provide specific details when contacting Coinify Support. By following this guide, you help us streamline the investigation process and reduce delays in resolving your issue.
Essential Information
When submitting a support request, please include the following primary details:
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A unique identifier for the blockchain transaction.
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Customer's Email
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The email address associated with the transaction.
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Payment Intent/ID
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The unique identifier for the payment as generated by our system.
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Additional Information
If applicable, the following secondary details will further assist our team:
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Amount and Date of the Payment
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The exact transaction amount and the date it was processed.
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Customer's Refund Wallet Address
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A cryptocurrency wallet address for refunds, if relevant.
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Why This Information Is Important
Providing these details ensures that our support team can quickly locate and review the transaction in question. Missing or incomplete information may result in delays while we seek additional clarification.
We appreciate your cooperation and are committed to resolving your issues as swiftly as possible.
If you need any further assistance, feel free to contact our Support Team.