Please do not attempt to make a payment from a blocked or unsupported jurisdiction, as this will result in coin withholding and associated charges. Learn more here.
If you’re experiencing issues with payments due to VPN use or are being blocked because of unsupported IP addresses and you are in the supported area, follow this guide to ensure a smooth process.
1. Set Your VPN to a Fixed Country
To prevent your VPN from switching locations, configure it to connect to a specific country:
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Manually Select a Country and Server: Go to your VPN settings and choose a specific country and server. Avoid using “Automatic” or “Smart Location” features.
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Lock the Server: Some VPNs allow you to lock your choice of server, ensuring it does not change.
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Verify Your IP: Periodically check your IP address using tools like WhatIsMyIP to confirm it remains consistent.
2. Use a Dedicated IP Address
Switching to a dedicated IP can help avoid payment platform blocks:
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Dedicated IP Service: Many VPN providers (e.g., NordVPN, ExpressVPN, CyberGhost) offer dedicated IP addresses that provide a fixed IP every time you connect.
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Static IP Add-on: Contact your VPN provider to purchase this feature if it’s not included in your subscription.
3. Optimize Your Payment Practices
Ensure your payment process is seamless and aligns with your VPN settings:
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Match Payment Location: The VPN’s location should match the country of your payment method (e.g., credit card or PayPal account).
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Clear Browser Data: Delete cookies and cache before accessing the payment platform to avoid location mismatch detection.
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Disable WebRTC: WebRTC can leak your real IP address. Disable it in your browser settings or use extensions to block WebRTC leaks.
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Avoid Public Wi-Fi: Always use a secure, private network when making payments.
4. Prevent Connection Drops
Keep your VPN connection stable to avoid IP changes during transactions:
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Enable the Kill Switch: Most VPNs have a kill switch feature that disables internet connectivity if the VPN connection drops. This prevents your real IP from being exposed.
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Use Reliable Servers: Choose servers with high uptime and low latency to reduce the chance of disconnections.
5. Test Your Setup Before Payments
Before making any transactions, ensure everything is configured correctly:
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Run an IP Check: Verify your IP address matches the selected VPN location using online tools.
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Pre-check Payment Gateway: Log into your payment method (e.g., PayPal) while connected to the VPN to confirm there are no issues.
6. Contact Your VPN Provider
If problems persist, reach out to your VPN provider for assistance:
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Server Recommendations: Ask for the best servers for your needs.
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Platform Compatibility: Confirm with the provider that their VPN supports your payment platform.
7. Alternate Solutions
If the VPN continues to interfere with payments, consider these alternatives:
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Use a Local Proxy Service: A proxy server in the required country can sometimes work better than a VPN.
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Notify the Payment Platform: Inform your payment provider in advance if you intend to make an international transaction. They may whitelist your IP or provide guidance.
By following these steps, you can minimize disruptions and ensure a secure, seamless payment experience while using a VPN. If you have further questions, feel free to contact our support team.