The review of the your provided documents takes up to 2-3 business days. During busy periods with a high volume of transactions, documentation approval might take longer than expected.
Examples of acceptable forms of documentary evidence are detailed below:
Proof of source of coins for individuals and corporations
|Cryptocurrencies purchased on other brokers and other exchanges
Note: The receiving wallet address and the exchange name/logo should be visible. Self-made ''Excel list'' cannot be accepted.
Income from services
Note: Detailed description of the service, Cryptocurrency addresses of recipient, Date of the transaction, The amount sent displayed in cryptocurrency shall be visible.
Coin or token swaps
Note: The amount of crypto currencies received, date of the transaction and platform that has been used shall be visible.
If you are unable to provide the documents required by our Compliance Department:
- We will refund you the amount of crypto currencies equivalent to the FIAT value of your payout at the moment the refund is issued.
- We will also charge an administrative refund fee of 50 EUR or equivalent.
- In instances where documentation is not provided, your account will be disabled until the required documents are uploaded and approved.
- In cases where a transaction passes through one of our partners, refusal to provide the documentation requested by them will result in a refund where the fee is determined by the partner.