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  • Who can buy and sell from Coinify?

    Coinify's Trading services are offered predominantly to individuals and we require our traders to use cards and bank accounts in their own name to process trades. In case you want to sell and buy virt...

  • Buying Cryptocurrencies with Bank Transfer

    Important: Please note that you must have completed the identity verification process with Coinify or through our partners before you can make a purchase. 1. Select the amount you want to buy and sele...

  • Buying virtual currencies with card from Coinify

    To start trading within your myCoinify account, first, you need to pass the Identity Verification procedure. Please, read more about it here. Buying virtual currencies with bank transfer payment at Co...

  • Can I buy with PayPal?

    Unfortunately, it is not possible to buy with PayPal at the moment. Currently, we accept bank deposits via SEPA, International or Danish local bank transfers. These kinds of transfers allow you to com...

  • Cases when Coinify refunds bank transfers

    Our desire is to deliver transparent, convenient, and fast service. At the same time, just like other financial institutions, we must adhere to strict AML and KYC procedures. To ensure that following ...

  • I made a bank transfer for a buy trade and I have still not received anything. Why?

    Coinify completes bank trades in 2-3 business days.  Once we receive your transfer to our bank account, your trade will be prepared for processing. This is done once a day between 12:00 - 14:00 UTC du...

  • Can I ask for a refund?

    For card trades:   Technically, the system does not allow you to ask for a refund because you have the option of canceling the trade, as long as you do it before the card is charged. Nevertheless, ref...

  • How much time does it take to approve the verification documents?

    The review of the verification documents takes up to 48 business hours. Note: During busy periods with a high volume of transactions, approving the verification documents might take longer than expect...

  • Things you need to know when buying virtual currencies from Coinify

    You are always welcome to contact Coinify support and we will guide you through the process. Yet, we recommend that you read the instructions found in this article carefully, as it holds answers to mo...

  • My Credit Card Has Been Charged But I Still Haven't Received My Order. Why?

    If you find yourself in this situation, please contact your bank first and ask them whether the charge you see on your bank statement is an actual charge or a reservation.  NOTE: Some banks reserve th...