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FAQ

  • Declaration of Source of Funds

    As we have the legal obligation to make sure that our customers use only lawful funds to finance their trading activity on our trading platform  - myCoinify, we have to ask you to fill in a Declaratio...

  • I Bought for 100 Euros but I See Less Value in My Wallet

    Since virtual currencies are  volatile, their value changes constantly. Therefore, we are only able to guarantee the exchange rate for a limited amount of time—15 min—from the time the order has been ...

  • Which Countries are Part of the SEPA Zone?

    The SEPA (Single Euro Payment Area) includes the following countries: The 28 EU States: Austria, Germany, Netherlands, Belgium, Greece, Poland, Bulgaria, Hungary, Portugal, Cyprus, Ireland, Romania, C...

  • Changing the Password for Your myCoinify Trade Account

    Log into your Coinify Trade Account and click on 'Account' on the left menu. You will see the Change password window with the fields: ‘Old password’, ‘New password’, and ‘Confirm new password’.  Fill ...

  • What is a SEPA Transfer and How Does it Work?

    SEPA stands for the Single Euro Payments Area and in its essence, it is a new format for international bank transfers within Europe. There are 34 countries which are part of the SEPA zone and its main...

  • Information About My Past Trades on Coinify Trade

    You can access detailed information about your past trades by logging in to your Coinify Trade Account and clicking on 'Trade History' from the main menu of your account....

  • How to Reset Password for a Coinify Trade Account?

    If you have forgotten your password don't worry you can reset it straight away from the Coinify Trade login page. Follow the instructions below: 1. Go to the Coinify Trade log in page 2. Click on Forg...

  • Paying tax from Bitcoin Trading profit

    Depending on the country where you are eligible to pay tax, Bitcoin may be classified as a currency, payment, commodity, or something else.  To answer the question if you need to pay taxes from your t...

  • Is Buying and Selling Virtual Currencies from a Coinify Trade Account Safe?

    Unlike Bitcoin exchanges, Coinify doesn’t store your money - neither regular currency nor Bitcoin.  When we register your payment, we use it to exchange it to the desired currency and payout directly ...

  • Sending Bitcoin to Coinify by Mistake without Having an Order

    In rare cases, we receive Bitcoins sent to us by mistake. This happens when someone has bought Bitcoins from us in the past and hence, they have one of our wallet's addresses under their list of recei...