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FAQ

  • Fees, Account Levels, Daily Limits for Buying/Selling Virtual Currencies Directly on myCoinify

    1. Fees If you are buying/selling Bitcoin directly from your myCoinify account, the fees displayed below will apply to your orders: Buy with card: 3,5%  Buy with bank order: 1,0% Sell: 1,0% 2. Levels ...

  • My Card/Bank Buy Trade Has Been Rejected! Why?

    If your transaction has been declined, there is a number of possible reasons and solutions for this.  1. If You Made a card trade: It might be that 3D Secure verification has failed. Either because th...

  • Proof of Source of Funds

    Coinify would like to ensure that traders who are using our trading platform can prove that the source of their funds is legitimate. Therefore, our Compliance Team reserves the right to request a Proo...

  • Reasons for an Order Being Delayed

    In order to secure that an order will be completed in time, it is very important to always complete all the steps required when buying /selling Bitcoins and to carefully read and follow all instructio...

  • Rate that We Use to Complete Bank Orders

    Before reading this article, please bear in mind that it applies only to Bank Orders when buying!  When you create a bank order, our system will show you an informative exchange rate - i.e. meaning th...

  • I Want to Close My Coinify Account

    If you wish to close your account, you have to contact us with the subject 'Close my account'. Please Note:  Closing your myCoinify trade account is not the same as closing your wallet account. Once y...

  • Trade ID and where to find it

    1. What is Trade ID? Each order you make to buy/sell bitcoin has a Trade ID number that acts as a unique identifier for that trade in our system. Note that this number identifies your trades and not y...

  • My Identity Verification Was Rejected

    If your identity verification was rejected, then the reason might be one of the following: Inconsistencies between the information you entered and the one in the document uploaded Missing information:...

  • Coinify Administrative Fees - Trade

    In this article, you will find a list of all the Administrative fees associated to Coinify trade services. 1. Bank Transfer Refunds   We apply this fee to bank transfer refunds caused by disregarding ...

  • Declaration of Source of Funds

    As we have the legal obligation to make sure that our customers use only lawful funds to finance their trading activity on our trading platform, we have to ask you to fill in a Declaration of Source o...