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FAQ

  • Expired Payment

    When your customer makes a purchase and wants to pay with Bitcoins, the conversion rate the customer gets is guaranteed by Coinify for 15 minutes. If the payment is completed after this time frame, th...

  • Bitcoin Minimum Settlement Amount

    The minimum Bitcoin settlement amount is defined by you in your Merchant dashboard, and payouts are processed every Wednesday if your balance has reached that amount. To Set-up Your Preferred Bitcoin ...

  • Fiat Currencies Which Merchants Can Display on their Webshops when Accepting Virtual Currencies

    Merchants can choose between all existing currencies to display on their webshops and have converted to a Bitcoin or Altcoin payments for their customers. Thus, this means that after integrating with ...

  • Minimum refund balance

    Having a minimum refund balance means that you will always have a balance to use in case you need to issue refunds to your customers. This is an optional setting. However, we advise that you always ke...

  • How to Set Up an Account Currency for my Coinify Merchant Account?

    To be able to accept Bitcoin and Altcoin payments through Coinify, you need to organise your account and this includes to set up your payment settings part of which is to select an Account Currency: A...

  • Do you collect my customer's information?

    Coinify collects statistics and data through Coinify services in order to improve usability, reliability and product functionality. When you visit the Coinify website, we may collect your IP address a...

  • Adding Payment Information for Altcoin Payments to Show on Customer's Website

    Our Create an Invoice endpoint now accepts two optional new parameters: input_currency: Input currency that the invoice should be paid in. See supported input currencies for a list of supported curren...