Start a conversation

FAQ

  • Bank Payouts Minimums and Pricing

    Minimum and maximum payout amounts vary depending on the type of Payment Account. Due to exchange rates for currencies and administration costs, some types of payouts may include a processing fee. Ple...

  • List of Supported Blockchain Currencies

    The following digital currencies can be accepted by Coinify merchants:
 Bitcoin Bitcoin Cash Bitcoin SV Ethereum Classic Ethereum Binance Coin Dogecoin Litecoin NEO OmiseGO TRON Ripple DASH There is a...

  • Merchant Fees

    Coinify merchants are not charged any sign up fees or payment processing fees.   Example: If you sell an item for €100 and your account currency is in EUR, €100 will be credited to your account. If yo...

  • Currencies Coinify Makes Payouts In

    Our Bank Currently Supports Making Payouts in the Following Currencies:  AUD - Australian Dollar  BGN - Bulgarian  Lev  CAD - Canadian Dollar  CHF - Swiss Franc  CZK - Czech Koruna  DKK - Danish Krone...

  • Merchant Account Verification

    As we are working with financial institutions that require us to perform KYC (verification of documents to prove identity/business ownership), all merchants must be verified in order to receive payout...

  • When Do I Receive Payouts?

    Payouts are issued the following Wednesday after your account balance (FIAT or Bitcoin) has reached the minimum settlement amount (plus bank fees where applicable). With Coinify, you can also choose b...

  • Refunding Customers

    Do you need to refund your customers? Don't worry! We have an easy solution for you. To Refund a Customer, Follow the Steps Below: 1. Log in to your Merchant account and click on the payment you want ...

  • Add a Payment Account to Your Merchant Profile

    You can add a Payment Account to your Payment Accounts Section from your Merchant Profile. This is where you can also remove outdated Payment Accounts. To do this, simply follow the instructions below...

  • Expired Payment

    When your customer makes a purchase and wants to pay with Bitcoins, the conversion rate the customer gets is guaranteed by Coinify for 15 minutes. If the payment is completed after this time frame, th...

  • Why Have I Not Received a Payout Yet?

    There Might Be a Few Reasons for This:   1. The Minimum Payout Balance does not include the bank transfer fee for international transactions. In order to get paid out, your current account balance nee...