The review of the your provided documents takes up to 2-3 business days. During busy periods with a high volume of transactions, documentation approval might take longer than expected.
Examples of acceptable forms of documentary evidence are detailed below:
Proof of source of coins for individuals and corporations
| Cryptocurrencies purchased on other brokers and other exchanges |
Note: The receiving wallet address and the exchange name/logo should be visible. Self-made ''Excel list'' cannot be accepted. |
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Mining |
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Income from services |
Note: Detailed description of the service, Cryptocurrency addresses of recipient, Date of the transaction, The amount sent displayed in cryptocurrency shall be visible. |
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Coin or token swaps |
Note: The amount of BTC received, date of the transaction and platform that has been used shall be visible. |
If you are unable to provide the documents required by our Compliance Department:
- We will refund you the amount of bitcoins equivalent to the FIAT value of your payout at the moment the refund is issued.
- We will also charge an administrative refund fee of 50 EUR or equivalent.
- In instances where documentation is not provided, your account will be disabled until the required documents are uploaded and approved.
- In cases where a transaction passes through one of our partners, refusal to provide the documentation requested by them will result in a refund where the fee is determined by the partner.