Watch the clock
We can only offer a fixed exchange rate for 15 min. Our trade or payment windows will always show you how much time you have left to send your funds. If the 15 minute time frame of your trade or payment expires, don't send any cryptocurrency to our address as it will be counted as a late transaction and we will refund it. Initiate a new trade or payment instead.
Always send the exact amount we requested
You need to always send the exact amount requested by Coinify in the trade or payment window. Do not add a network fee on top of the amount you're selling or paying with.
Never create a sell trade for the whole balance of your wallet, because the network fee has to be deducted from your balance. If there are no funds left in your wallet, then the network fee will be deducted from the transaction amount. This means we'll receive an incorrect amount of cryptocurrency and your trade or payment will not be valid.
Don't forget about the network fee
Make sure the network fee is high enough to ensure swift processing of your transfer.
Always send funds from your wallet
Sending funds from an exchange or a trading app may result in a late payment, as the transfer may not be executed immediately.