Since cryptocurrency prices fluctuate frequently, we can only guarantee the exchange rate for 15 minutes on buy trades paid by card* or sell trades paid by Bitcoin.
When buying cryptocurrency by card* you have 15 minutes to complete your card payment. If you don’t, the price quote will expire and once you resume the trade, you will get a new exchange rate.
When selling Bitcoin, you have 15 minutes to issue your transaction to the Bitcoin network. If the transaction is issued after these 15 minutes, we will consider it a late transaction. In this case, we will send you a refund email containing a link which you have to use to enter a wallet address to which we can send back your Bitcoin.
*this applies only to buy trades for Bitcoin or Ether