Coinify charges various fees in order to cover the costs of returning or re-issuing funds to traders. Here's a list of the scenarios in which we charge an administrative fee:
Bank transaction refund (€10 / €30)
In general, we apply a fee when refunding bank transactions to traders. If the bank transaction is refunded due to a technical issue on our side, we will not apply a fee.
For refunds to EU/SEPA Bank accounts the fee is €10.
For refunds to international bank accounts the fee is €30.
Bank transaction re-issue (€20)
If the bank transaction we sent to your account in relation to your sell trade is returned to us, we can usually re-issue it. In such a case, we will charge a fee of €20.
Keep in mind that whenever an international bank transaction is returned to us, it is likely that we'll receive a lower amount due to intermediary banks charging their fees.
- Cancel the trade form the Trade History menu.
- Contact our support as soon as possible and provide enough information for us to identify the trade and the bank transaction.
Sending cryptocurrency to one of our addresses by mistake (up to 20%)
If you send cryptocurrency to one of our addresses by mistake, we will charge a fee of up to 20% of the amount returned. We understand that mistakes can happen and we charge the fee in order to cover our costs of handling the case. You can read more about it here.