In this article, you will find a list of all the administrative fees associated to Coinify trade services.
Bank transfer refunds
We apply this fee to bank transfer refunds caused by disregarding Coinify's payment instructions.
Refunds to EU/SEPA Bank accounts: 10€
Refunds to International Bank accounts: 30€
Bounce back resend
Resending a payout to a new Bank account: 20€
We apply this fee when we need to resend a Sell order payout after it bounced back from the customer's Bank account. Hence, please always make sure you have entered the correct account details and that your bank is willing to accept funds sent by a company working with virtual currencies.
Have in mind that on top of the bounce back fee you will have to cover all additional fees that the banks involved might charge.
Cancelling a bank trade from your trade history does not prevent the trade from being processed once the bank transfer has been received (as previously stated in this article). However, if you wish to cancel your trade despite sending funds to Coinify, please do the following:
- Cancel bank trade inside the Trade History.
- Contact our support as soon as possible and provide as much information as possible to help us identify the trade and the bank transfer (i.e. bank transfer proof).
Sending BTC to one of our addresses by mistake
When a Customer Sends Bitcoin to One of our Addresses without having placed an order before - 40% of the Full Amount. This happens very rarely when a customer who has previously traded with Coinify sends (most likely by mistake) bitcoins to one of Coinify's addresses. Although we understand that mistakes can happen, we need to cover our costs which are a direct consequence of disturbing and altering our transaction flow.