Buy trades paid by card
Technically, the system does not allow you to ask for a refund because you have the option of canceling the trade, as long as you do it before the card is charged.
Refunds are only issued in extreme cases where Coinify cannot deliver cryptocurrency or when a technical error has occurred that warrants a return a funds.
Buy trades paid by bank transfer
You can easily cancel the trade from your 'Trade History' before sending the bank transfer to Coinify.
However, the cancellation of your trade has no effect once the bank transfer has been sent. The trade will be processed and the cryptocurrency you purchased will be delivered accordingly.
There are cases when Coinify will not process trades and will issue a refund instead. Bear in mind that administrative fees will be applied. Read more about the cases when Coinify does not process bank trades here.