In most cases, the identity verification process takes a few minutes.
During busy periods with a high volume of transactions, approving the verification documents might take longer than expected. Once your document and selfie have been reviewed, you will receive an email notification from us with the outcome of your verification.
When you're conducting KYC in relation to your first card trade, Coinify reserves funds on your card and locks the exchange rate for 15 minutes*. If your documents and identity are not verified within that timeframe, you will receive a new quote for your trade and you can try verifying again. If you fail the identity verification after we have reserved funds on your card, we will cancel that reservation.
*for purchases of BTC or ETH only.