If you wish to disable your account, you have to contact us with the subject "Disable my account".
If you're trading from one of our wallet partners and we disable your myCoinify account, you'll still have access to the wallet and its features. This means that you'll still be able to send and receive cryptocurrency.
If you've been trading with us, we cannot delete your account and data immediately. Under law § 10 on accounting, Coinify is obliged to keep all accounting material for 5 years from the end of the financial year to which the material relates. As a consequence, Coinify cannot at present time delete all of your personal data, cf. point b of article 17, section 3 of the general data protection regulation (GDPR). Please read more here.
We are interested in knowing if you had any issues with our services. Please, let us know if there is anything we can improve. Any feedback you give us is highly valuable.