You are able to cancel sell trades from "Trade History" in your Coinify Trade account if you change your mind before sending the cryptocurrency. This option is also useful to get rid of pending trades taking up part of your daily limit.
The cancellation of sell trades has no effect once we receive your bitcoins. The cancelation of sell trades Coinify is already processing will not result in a refund. Bitcoin refunds are only issued in exceptional cases and you can read more about that here: Reasons leading to sell trades not being processed.
- Spouse's and Corporate accounts will be considered a 3rd party even if you are the owner of such a company (for corporate accounts).
- For the successful completion of your trade, it is critical to make sure that your bank accepts bank transfers from companies working with virtual currencies. It is the customer's responsibility to check it before sending us Bitcoins. If your bank does not accept Coinify's transfer, the amount sent will bounce back and we will have to resend it to another account in your name or issue a BTC refund.
- Sending and refunding might incur administrative fees. Besides, any additional fees the banks involved might charge are to be paid by the customer.