As we are working with financial institutions that require us to perform KYC (verification of documents to prove identity/business ownership), all merchants must be verified in order to receive payouts.
Our verification process is simple though. You only have to upload the required documents to the 'Verify Account' section in your Coinify Merchant account. You can find the list of documents you need when you log into your account.
! Please Note: Note that Merchants incorporated outside the EU will be required to provide certified translations of such documents.
Remember to press 'Verify My Account' after uploading the documents. This will allow our system to send a notification to the Compliance team to start the document verification.
! Please Note: The Merchant Account Verification takes 1-3 business days depending on how busy the Compliance department is. Make sure to upload all the required documents in high resolution, with all information clear and visible. Failure to do so might result in the verification taking longer. In some exceptional cases—for example, high-risk businesses—the verification might take longer, and additional procedures and documents might be required.
!Please Note: That you will not be able to receive payments or payouts unless you are successfully verified even if you have completed your integration.
For Bitcoin Payouts, we require full KYC verification, we also reserve the right to limit transaction volume for “high-risk” businesses on a case-by-case basis.