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Reasons for an Order Being Delayed

In order to secure that an order will be completed in time, it is very important to always complete all the steps required when buying /selling Bitcoins and to carefully read and follow all instructions regarding uploading verification documents and sending bank transfers.


Most common reasons are:

1. Your verification documents are still in review

2. You have not completed all the steps when creating Buy/Sell order

3. You forgot to add the Order ID as a message to the receiver when sending a bank transfer to usĀ 

4. The bank transfer was sent from a bank account not in your name

5. There is a pending request to you to provide additional documents, for example "Proof of Source of Funds".


!Please Note: Bank transfers take time, usually between 1-3 business days.

If your order is delayed, you are always welcome to contact our customer support, so they can assist you to successfully complete your order.

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Published Date = 12/02/2018
Last Updated Date = 22/05/2019
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