Before reading this article, please bear in mind that it applies only to Bank Orders when buying!
When you create a bank order, our system will show you an informative exchange rate - i.e. meaning this rate will likely differ from the actual rate used due to price fluctuations. The reason we cannot lock the exchange rate of a bank order is that we cannot know if the trader will complete it by sending a bank transfer or not. Therefore, we are not able to secure the amount to receive at the time when the order is processed.
After we have received your transfer we must prepare your order for processing. Any issues that increase your order’s processing time* will have an effect on the final exchange rate used for your order. When your order is ready, we process it and lock in the exchange rate.
Because of fluctuations in the exchange rate, sometimes you will receive more - if the rate has dropped and sometimes less - if the rate has gone up in relation to the quote you received when you placed the order. We complete bank orders regardless of the price at the moment of processing.
* Processing times are usually increased by the following issues:
The trader forgetting to include the Order ID in the bank transfer as a ‘message to the receiver’.
The trader using a bank account that is not in his name - the name which appears in the identity document uploaded with us.