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I made a bank transfer for a buy trade and I have still not received anything. Why?

Coinify completes bank trades in 2-3 business days. 

Once we receive your transfer to our bank account, your trade will be prepared for processing. This is done once a day between 12:00 - 14:00 UTC during business days (not during weekends or bank holidays) provided that we have all the information needed to prepare your order.

It is very important that you follow these simple steps so that your order will be prepared for processing on time:

  1. Send the transfer to the exact bank account details we give you when you make the bank trade. The same details are available in the email confirmation you receive after creating the order. 

  2. Use a bank account in your own name to send the funds – the name should be the same which appears in the identity document you have uploaded to our system.

  3. Do not send funds from a spouse or a corporate account*. These accounts are considered 3rd party and, therefore, we cannot use a transfer from such an account to complete a trade.  We do not complete bank trades with transfers from corporate accounts even if you are the owner of the company.

  4. Include the Trade ID of your bank order in the transfer as a ‘message to the receiver’.    

    The screenshot below shows the content of the email all our customers receive when they create a bank trade. Please always check your email and pay attention to the information we send you as it is a reminder of all the important information you need to know so that the order is processed on time and completed successfully :    

Note: Have in mind that different banks have different processing times for transfers and this might affect order processing on our end as well.

Processing time for your trades depends highly on the above factors. Coinify will contact you by the email address you have registered to your trader account in case we require further details from you.

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Published Date = 12/02/2018
Last Updated Date = 20/03/2020
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