In this article, you will find a full list of all Administrative fees we apply associated with our trade services.
1. Refund for Bank orders - 10€
We apply this fee when a customer who has created a Bank order has not followed our instructions and has performed an action which compromises the completion of the order. We have prepared a list of the cases which can lead to a refund where administrative fees apply.
2. International Refund for Bank orders - 30€
We apply this fee when a customer who has created a Bank order has not followed our instructions and has performed an action which compromises the completion of the order AND the customer's bank account is not an EU/SEPA bank account. We have prepared a list of the cases which will lead to a refund which is a subject of a fee.
3. Bank Transfer Bounce Back - 10€
We apply this fee when we reissue a refund for a Sell order which has bounced back. Hence, please always make sure you have entered the correct account details and that your bank is willing to accept funds sent by a company working with virtual currencies.
Have in mind that on top of the bounce back fee you will have to cover all additional fees that the banks involved might charge!
4. When a Customer Sends Bitcoin to One of our Bitcoin Addresses without Having an Open Sell Order And an Order ID - 30% of the full Amount
This is a very specific case which is causing a lot of trouble and additional work for our financial and operation departments. It happens very rarely, when a customer who has previously bought Bitcoin from us sends (most likely by mistake) bitcoins to one of Coinify's Bitcoin addresses. Although we understand that mistakes can happen, we need to cover our costs which are a direct consequence of disturbing and altering our fund flow.